Find answers to commonly asked questions here.
In most instances there is ABC notation for Beginners - https://abcnotation.com
For the Improvers and Advanced courses, the availability is variable from course to course, tutor to tutor. However, in the world of Trad playing, cultivating the ability to play by ear is vital, and - for the most part - our courses encourage this aspect of the Tradition very strongly. For Traditional tune notation, we recommend visiting thesession.org. There you will find ABC and Standard notations of a vast array of tunes, often with many variations. Frequently, these are transcriptions of versions performed by some of the greatest Trad musicians, while others are personal interpretations provided by members. It is a particularly good resource for learning the different names that tunes travel under, and for comparing the various mutations and evolutions of tunes.
To access your course, all you need to do is make sure you are signed-in, then navigate to the course page.
Flutes
F flute: Geert Lejuene - www.geertlejeune.com
D flute: Solen Lesouef - www.sosolaflute.com
D & E flat: Stephane Morvan - www.morvanflutes.com
In Ireland, flute maintenance is provided by: Aaron O’Hagen - www.aaronohagan.com
Uilleann Pipes
Aaron O’Hagen - www.aaronohagan.com
Patrick O’Hare - www.patrickohare.co.uk
Low Whistles
Colin Goldie - www.colingoldie.de
Yes, our tutors are contactable through the ‘Whistle and Pipes’ private Facebook group, or through any additional mean listed by them within their tutor page or course page(s).
Upon purchase of a subscription, you will be charged immediately, giving you access to your chosen course. The frequency of billing will depend upon on the billing cycle you chose. For example, if you chose a monthly subscription on the 1st of January, you will be billed on each subsequent month on the 1st. If you chose an Annual subscription, you will be billed again on the anniversary of your subscription.
We have noticed that the PayPal payment mechanism can be temperamental. In some instances, it can take up to three attempts to make payment, which we know is very frustrating. However, we monitor this very closely - should you be double- or triple-charged, we will refund the surplus charge(s) - although this never actually happens as it's a failure on PayPal's part, not ours. Instead, the failed payments are marked as pending under your account (because our system has recorded your attempt to make a subscription). These pending payments are deleted shortly after a successful attempt to subscribe (i.e. PayPal hasn't glitched) and payment has been made. A pending payment or payments in your account are nothing to worry about, and will not result in you being charged.
Obviously, this situation is not ideal for either you or us, and we are making plans to provide an alternative payment option very soon. In the meantime, please be patient! :)
Yes! We do not store your credit card information. All aspects of payment are handled through PayPal, which is heavily layered with security.
Yes, you can cancel your subscription at any time. However, refunds are not given. Thus, if you purchase an annual subscription, and cancel after 5 months, your subscription will remain operational until the year is completed, but we will not charge you again. After your subscription expires, you will no longer have access to the course. Please note, however, our system will send you notifications that your subscription is about to expire when that time draws near - this DOES NOT indicate that we will charge you again.
IMPORTANT: At this time we do not offer automatic recurring billing. So, for example, if you sign up to a monthly subscription, you will be billed immediately. One month later, you will be notified that your subscription is about to end. If you do not manually renew your subscription at that point, you will receive another system notification to tell you that your subscription has expired. Thereafter, if you have not renewed, you will receive two further reminders from our system. After a month has passed, you will receive no further reminders from our system (although you may receive contact from your tutor(s) regarding the course at some point).
All materials are copyright © of the respective tutors, John McSherry and Brendan Mulholland, and copyright © Whistle and Pipes (OMfolk).